Cultural Competency Organizational Self Assessment (OSA) Question Bank

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Cultural Competency Organizational Self Assessment (OSA) Question Bank

Date: 12/2006
Source: AETC National Evaluation Center; AETC National Resource Center; Health Resources and Services Administration; AETC National Multicultural Center and Northwest AETC
Authors: Ronald Lessard, BA (Workgroup/Subgroup Leader); Mary Annese, MPA; I. Jean Davis, PhD; Ben Hakmatnia; Ruben Ortiz; Richard Vezina, MPH; Brenda Woods-Francis, MPH, RD; Jamie Steiger, BSW (Managing Editor) and Andrea Norberg, MS, RN

Description:

The Question Bank is comprised of six modular topics: Client and Community Input, Diverse and Culturally Competent Staff, Evaluation and Data Management, Language and Interpreter Services, Organizational Policies and Procedures, and Client and Provider Relations. Each module contains several questions to elicit a rich description of an organization's current level of cultural competency and additional needs that AETCs can integrate into their education and training planning and programs. An AETC can choose to administer one or more of the modules or pick and choose questions from within or across modules to construct a unique OSA tool.

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Topic Areas:	Cultural Competence
Method:	Level 5: Technical Assistance, Clinical Consultation
Resource Type:	Program Tools
Group:	Training Materials

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